Macy's may be known for many things, but I think that their original wooden escalators are one of the best things about the store. This enormous department store is located in the middle of the city and its kind of a let down when you go there for the first time or any old time really. It's huge (10 floors), but basically pretty crappy as far as department stores go. To me, it seems run down, tired and in need of some general overall refurbishment and upkeep. There are way better department stores in the city (Bergdorf Goodman or even Saks) or anywhere in the world (Harrod's, etc.). I like to think that Macy's management is huddled up in a conference room somewhere right now devising a plan to make their flagship store appear a lot more spectacular.
At least they are doing one thing right.
The absolute best part about visiting Macy's is taking a ride on the wooden escalators and visiting the McDonalds located on the 7th floor. It's a good place to go and get a Big Mac.